All items purchased from Indycoralstore.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please Note: Shipping charges and Box fees are non-refundable.

• Customer Service Guarantee

At Indy Coral Store, we value our customers as much as our corals and want to make sure you are 100% happy with your purchase.  We handle each issue subjectively and will review all claims sent to our email.  We guarantee never to outsource our customer service, each time you contact Indy Coral Store, your email or phone call is handled by Indy Coral Store only.  We truly want to make sure you return to us for your coral and reefing needs!

• Aquatic Life Returns

At Indy Coral Store, the health and wellbeing of all species we offer is our primary concern. Because of the complex procedures involved in properly packaging and shipping aquatic life, we cannot accept the return of any aquatic life. Please make your selections carefully.

• Aquatic Life Guarantee

If you experience a loss within the guarantee timeframe of your purchase, please submit an email to [email protected].  Each claim will be examined and handled at Indy Coral Store’s discretion.